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IMPORTANT CHANGES TO OUR APPOINTMENT SYSTEM WITH EFFECT FROM 15th APRIL 2026

From the 15^th April 2026 as per the GP contract and NHS England we will be introducing The Patient Triage Appointment System to ensure that patients who most need an appointment are able to get one.

It’s a new appointment system that involves a GP triaging all urgent appointment requests before an appointment is given. This means that the GP will determine how quickly an appointment is needed and whether your request would be better dealt with by another member of our multi-disciplinary clinical team or by another service.

With a short and simple set of questions, your completed form will be sent to our triage hub, meaning that your appointment request will be triaged promptly, and you will receive a response from your GP in a timely manner.

If you do not have access to the internet or are unable to complete the form, our Reception Team can complete and submit this on your behalf.

Please Note – This will not mean that your request is dealt with quicker or that you will automatically receive an appointment.  The form submitted by Reception will be added to the list and processed in exactly the same way as it would if you submitted this yourself.

For  any  life threatening/ emergency conditions  please call 999 immediately or when the practice is closed call 111

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This will be available on our website: https://gladstonesurgery.co.uk

Via your NHS APP

• The benefits of using patient triage are:
• Easy to access.
• No waiting on hold on the phone
• Your request will be seen by a GP directly
• The surgery might be able to help more quickly and easily eg with text message advice, prescription, or referring you directly to an appropriate service.
• Appointments will be offered by clinicians according to need and urgency.
• Patients who need appointments most will be prioritised, rather than patients who get through on the phones first.

*For nurses appointments please contact the surgery as before

*If you only wish to prebook an appointment with a GP you can use the form or call    the surgery.

*All administrative requests such as ‘fit notes’ ordering prescriptions, medication query, requesting a letter from the doctor etc will be via the website or NHS App only. Online messaging and emails will be closed. This is to ensure for safety that all workflows will arrive in one system.

For further information and Questions and answers please click here The Patient Triage Appointment System