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Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Have Your Say

Practice Update 12/07/2022

Thank you for calling Gladstone Surgery.  Our doors open at 8.00am and our phone lines from 8.30am.  Our phone lines are always very busy between 8.30 and 9 am and again between 1.30 and 2.30 pm as patients are calling who require emergency on-the-day appointments.  If you are calling for any other reason, please try to avoid calling at these peak times as you may have to wait longer for your call to be answered.

Please note that our calls are recorded and may be used for training and monitoring purposes.  We have a zero-tolerance policy and any patient who abuses this may be removed from our patient list.

Shortly you will be speaking to one of our trained receptionists who may ask you some further questions.  These questions are necessary to discover which of our available and valuable services will best suit your needs.  The receptionist is acting on the GP's instruction and the information that you provide will be tread in the strictest of confidence.  

All requests for urgent on-the-day consultations will now be assessed by our team of doctors and healthcare professionals.  The information provided by you to the reception staff will be assessed by a doctor or healthcare professional and advice will be sent to you by text, or you will receive a phone call from a healthcare professional or reception staff.  All non-urgent same-day requests can be booked in the usual way by calling the surgery or booking online via the surgery website or patient access portal.  

If you are attending the surgery, please bear in mind that you are still required to wear a face-covering to protect staff and our most vulnerable patients.

Thank you for your continued cooperation and understanding.  
Partners & Staff 
Gladstone Surgery


Important information about your data:

Transparency Notice

** Did you know you can now view parts of your medical record online?  Simply ask reception to sign up for EMIS Access (ability to book appointments/order prescriptions/send messages online) and you will also be able to view parts of your medical record **


IMPORTANT:  Please let the surgery know if you change any of your contact details, such as telephone number(s) or address.  This is vital as we may need to contact you urgently at some point.



Welcome to the Gladstone Surgery website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.


As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription here.

Do you have a disability?

If you are disabled and require assistance to enter the building, please ring reception on your arrival on 01494 782884.  The surgery has clearly marked disabled bays, wide corridor entrances, and a lift to aid accessibility.  There is also an induction loop system.  Guide dogs or other assistance dogs are welcome on the premises.  (If you require a text-only or spoken CD version of our website, please contact the Practice Manager who will endeavour to fulfill your request.)

Accessible Information Standard for Practices

The Accessible Information Standard aims to ensure that disabled people have access to information they can understand and the communication support they may need.  Gladstone Surgery has written a policy to implement this standard and can be found here:

Accessible Information Standard Policy April 2017

If you have any questions please contact the surgery on addressing your email to Sacha Morgan, the Practice Manager alternatively, you can request a call back via our reception team.

Registering is easy, register online or speak to our reception team.  With appointment slots to suit most patients’ timetables, you’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team.


Most staff at Gladstone Surgery are formally trained Chaperones.  This means they can sit in during a physical examination with you to make you feel more at ease with the doctor or nurse.  If you would like a chaperone please do not hesitate to ask at the reception desk.

Summary Care Record and My Care Record

Many patients will have heard about the Summary Care Record via local media. The Summary Care Record is a new way of caring for you in an emergency as other healthcare providers can see the information if they care for you too.  The record is held on a computer electronically and contains information such as the medicines you take, allergies you have, etc.  The surgery has 'gone live' with the Summary Care Record, meaning that we are now signed up for this project.  The My Care Record allows aspects of your GP record to be shared with local services eg emergency departments or out of hours.  If you are concerned and wish to find out more about either the Summary Care Record or My Care Record and wish to opt out at any time, the surgery has information packs and opt-out forms available at the front desk in reception or you can follow the link below:

Opt-out form Dec 2018

There is also further information on how the information within your health records may be used within the primary care privacy notice, which can be found by clicking on this link:

If you would like to know the individual organisations we share your data with please ask the practice for an up-to-date copy of the Practice data flow map. 



Gladstone Surgery is currently live with GP2GP.  This is an electronic process enabling surgeries to send computer-held patient records electronically to a patient's new surgery so they arrive much quicker than the paper notes which are sent via an NHS mail delivery service.  The paper notes are still sent, but using this new electronic process means a copy of your notes gets to your new surgery much quicker, helping the doctors and nurses know the best way to treat you.

Text Service (MJOG and AccuRX)

This is a new service whereby the surgery plans to contact patients via text to mobile or landline regarding appointment reminders, clinic cancellations, and relevant health campaigns eg flu and stop smoking.  If you wish to OPT-OUT of this service, please email the surgery at:

Online Appointment Booking, Repeat Prescription Ordering, and Patient Access to their Medical Record

In order to book appointments, order repeat prescriptions, and send secure messages online, please initially register with reception who will give you registration details.  Since March 2016 it has also been possible to view detailed information from your medical record including consultation entries, allergies, immunisation information, and test results.  Once you have signed up via reception please click on the link below to create your account and get started:

A patient information leaflet can be found here:  Patient Information Leaflet EMIS Access (Online)

And information on what your test results mean can be found here:  Test result information


The practice takes safeguarding extremely seriously for both adults and children.  If you have a concern no matter how small please inform reception who will notify our safeguarding lead (Dr. Rachael Morrell).  For more information please visit and

Referral Management

All Gladstone Surgery NHS referrals contain the patient's NHS Number as the primary identifier.

Named GP for all Patients!

Do you know that all Gladstone Surgery patients (including children) have a named  GP listed on their record who is responsible for the overall care of that patient?  Also known as a 'usual GP', it should be the doctor you see most regularly.  To check who you have as your named GP please ask at reception.  If you have a preference as to who is your usual GP, please ask at reception.  Your message will be passed to the practice manager who will make reasonable efforts to accommodate your request where possible.


Many patients wonder why we do not have toys in the small waiting area - this is because they allow germs to be easily transmitted from one child to another especially as there are no staff members to constantly supervise as there are in the doctor/nurse rooms eg if a child with chickenpox puts a toy in their mouth, only for a well child to then pick it up and do the same thing, the well child will then have a very high chance of contracting the virus.  One solution which we advise all parents to do is bring their own toys to keep your little ones entertained, surgery can be a very boring place for a child!

Research Active

This general practice is research active.  Conducting high-quality clinical research helps us to keep improving NHS care by finding out which treatments work best.  In this practice, you might be asked to take part in a clinical research study. Alternatively, ask our staff about clinical studies suitable for you. Taking part in a clinical research study is voluntary and can be a rewarding experience.


If you would like to feedback or review any of the surgery's new services including Summary Care Record, online services, or GP2GP please contact the practice manager by emailing

Training and Students

Gladstone Surgery has an active involvement with training clinical students and has placements for Doctors from the Oxford Deanery, pharmacists, nurses, health visitors, and medical students.

You will always be informed if the clinician you are seeing has a student sitting in with them.

If you prefer not to have a student at your appointment please inform the receptionist.

Occasionally the Doctor may want to use video equipment to record the consultation but you will always be asked in advance and sign a consent form.

(Site updated 08/08/2022)

Contact Details

Gladstone Surgery

Contact Telephone

01494 782884
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