GP Earnings
NHS England require that the net earnings of doctors engaged in the practice is published, and the required disclosure is shown below however, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
The average pay for GPs working in Gladstone Surgery was £61,549. This is for 3 part time GPs who worked in the practice for more than six months.
The average pay for GPs working in Gladstone Surgery was £61,549. This is for 3 part time GPs who worked in the practice for more than six months.
Non-NHS
Find our NHS service fees here.
Practice Policies
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient’s consent unless we are legally obliged to do so.
Subject Access Request Form
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please complete the form below and return for the attention of the Practice Manager, who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception and below.
Complaints Leaflet
Patient Complaint and Third Party Consent Form
Violence Policy
The NHS operates a zero-tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients, and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation, we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient’s consent unless we are legally obliged to do so.
Subject Access Request Form
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please complete the form below and return for the attention of the Practice Manager, who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception and below.
Complaints Leaflet
Patient Complaint and Third Party Consent Form
Violence Policy
The NHS operates a zero-tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients, and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation, we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Carers
If you are please let us know – we may be able to help you.
There is also a wealth of information on NHS Choices about carers and caring. Below are some links into the site that we hope you will find useful.
Caring for a parent
Telling people – Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you’re a carer is important so they understand and can support you.
Taking a break – Caring for someone can be a full-time job, but it’s essential that you take time out for yourself too. Read our guide to accessing breaks and respite.
Housing and carers – Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?
There is also a wealth of information on NHS Choices about carers and caring. Below are some links into the site that we hope you will find useful.
Caring for a parent
Telling people – Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you’re a carer is important so they understand and can support you.
Taking a break – Caring for someone can be a full-time job, but it’s essential that you take time out for yourself too. Read our guide to accessing breaks and respite.
Housing and carers – Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?
In Times Of Bereavement
In the unfortunate event that a person has passed away, there are three things that must be done in the first few days;
Get a medical certificate from your GP or hospital doctor (this is necessary to register the death)
Register the death within 5 days (8 days in Scotland). You will then receive the necessary documents for the funeral.
Make the necessary funeral arrangements.
Register the death
If the death has been reported to the coroner (or Procurator Fiscal in Scotland) they must give permission before registering the death.
You can register the death if you are a relative, a witness to the death, a hospital administrator or the person making the arrangements with the funeral directors.
You can use the ‘Register a Death’ page on the gov.uk website that will guide you through the process. This will also explain the registration process for Scotland and Northern Ireland.
Arrange the funeral
The funeral can usually only take place after the death is registered. Most people use a funeral director, though you can arrange a funeral yourself.
Funeral directors
Choose a funeral director who’s a member of one of the following:
National Association of Funeral Directors
National Federation of Funeral Directors
Society of Allied and Independent Funeral Directors
These organisations have codes of practice – they must give you a price list when asked.
Some local councils run their own funeral services, for example for non-religious burials. The British Humanist Association can also help with non-religious funerals.
Arranging the funeral yourself
Contact the Cemeteries and Crematorium Department of your local council to arrange a funeral yourself.
Funeral costs
Funeral costs can include:
funeral director feesthings the funeral director pays for on your behalf (called ‘disbursements’ or ‘third-party costs’), for example, crematorium or cemetery fees, or a newspaper announcement about the death
local authority burial or cremation fees
Funeral directors may list all these costs in their quotes.
Get a medical certificate from your GP or hospital doctor (this is necessary to register the death)
Register the death within 5 days (8 days in Scotland). You will then receive the necessary documents for the funeral.
Make the necessary funeral arrangements.
Register the death
If the death has been reported to the coroner (or Procurator Fiscal in Scotland) they must give permission before registering the death.
You can register the death if you are a relative, a witness to the death, a hospital administrator or the person making the arrangements with the funeral directors.
You can use the ‘Register a Death’ page on the gov.uk website that will guide you through the process. This will also explain the registration process for Scotland and Northern Ireland.
Arrange the funeral
The funeral can usually only take place after the death is registered. Most people use a funeral director, though you can arrange a funeral yourself.
Funeral directors
Choose a funeral director who’s a member of one of the following:
National Association of Funeral Directors
National Federation of Funeral Directors
Society of Allied and Independent Funeral Directors
These organisations have codes of practice – they must give you a price list when asked.
Some local councils run their own funeral services, for example for non-religious burials. The British Humanist Association can also help with non-religious funerals.
Arranging the funeral yourself
Contact the Cemeteries and Crematorium Department of your local council to arrange a funeral yourself.
Funeral costs
Funeral costs can include:
funeral director feesthings the funeral director pays for on your behalf (called ‘disbursements’ or ‘third-party costs’), for example, crematorium or cemetery fees, or a newspaper announcement about the death
local authority burial or cremation fees
Funeral directors may list all these costs in their quotes.
Minor Injuries and Illness Unit
Your Minor Injuries and Illness Unit at Wycombe Hospital
The Minor Injuries and Illness Unit (MIIU) is open 24 hours a day, seven days a week and is based at:
Queen Alexandra Road,
High Wycombe,
HP11 2TT
Find out more from this short video MIIU video or download the Minor Injuries and Illness Unit Leaflet, which can be found here: Minor_Illness_Unit_April_2014.pdf
The MIIU is for minor injuries and illness which you cannot treat yourself or you think are unsuitable for a GP appointment. Following assessment, you may be advised to treat yourself, go to your pharmacist or see your GP if more appropriate.
If you are unsure always call NHS 111.
The Minor Injuries and Illness Unit (MIIU) is open 24 hours a day, seven days a week and is based at:
Queen Alexandra Road,
High Wycombe,
HP11 2TT
Find out more from this short video MIIU video or download the Minor Injuries and Illness Unit Leaflet, which can be found here: Minor_Illness_Unit_April_2014.pdf
The MIIU is for minor injuries and illness which you cannot treat yourself or you think are unsuitable for a GP appointment. Following assessment, you may be advised to treat yourself, go to your pharmacist or see your GP if more appropriate.
If you are unsure always call NHS 111.
Pregnancy Care Planner
The more you know about your pregnancy and your options, the more you are likely to feel in control. The information given here is based on The Pregnancy Book, which your midwife should give you at your first appointment.
Before you are pregnant
All about conception and getting pregnant
Thinking about the next baby?
Your pregnancy and labour
37-40 weeks pregnant
How the baby develops
0-8 weeks pregnant
9-12 weeks pregnant
13-16 weeks pregnant
17-20 weeks pregnant
21-24 weeks pregnant
25-28 weeks pregnant
29-32 weeks pregnant
33-36 weeks pregnant
40+ weeks pregnant
Your health in pregnancy
Common health problems
Antenatal care and classes
Choosing where to have your baby
Labour and birth
When pregnancy goes wrong
You and your baby
What you will need for your baby?
Your life after the birth
The first days with your baby
The first weeks with your baby
Feeding your baby
General pregnancy topics
Feelings and relationships
Information for dads
Maternity leave and employment rights
Rights and benefits
Make some decisions
If you have a long-term condition (such as diabetes or high blood pressure)
Before you are pregnant
All about conception and getting pregnant
Thinking about the next baby?
Your pregnancy and labour
37-40 weeks pregnant
How the baby develops
0-8 weeks pregnant
9-12 weeks pregnant
13-16 weeks pregnant
17-20 weeks pregnant
21-24 weeks pregnant
25-28 weeks pregnant
29-32 weeks pregnant
33-36 weeks pregnant
40+ weeks pregnant
Your health in pregnancy
Common health problems
Antenatal care and classes
Choosing where to have your baby
Labour and birth
When pregnancy goes wrong
You and your baby
What you will need for your baby?
Your life after the birth
The first days with your baby
The first weeks with your baby
Feeding your baby
General pregnancy topics
Feelings and relationships
Information for dads
Maternity leave and employment rights
Rights and benefits
Make some decisions
If you have a long-term condition (such as diabetes or high blood pressure)
Patient Information Leaflets
Information leaflets for many conditions/drugs are available on the website:
www.patient.co.uk
Simply go to the tab marked ‘Health Information’ and search on the topic you want to find out more about.
www.patient.co.uk
Simply go to the tab marked ‘Health Information’ and search on the topic you want to find out more about.
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
More Information
For further information visit the NHS Care records website
Download the opt out form
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
More Information
For further information visit the NHS Care records website
Download the opt out form
Accessibility Statement
This accessibility statement applies to Gladstone Surgery. This website is run by Gladstone Surgery. We want as many people as possible to be able to use this website. For example, that means you should be able to:
– change colours, contrast levels and fonts
– zoom in up to 300% without the text spilling off the screen
– navigate most of the website using just a keyboard
– navigate most of the website using speech recognition software
– listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:
– the text will not reflow in a single column when you change the size of the browser window
– you cannot modify the line height or spacing of text
– most older PDF documents are not fully accessible to screen reader software
– live video streams do not have captions
– some of our online forms are difficult to navigate using just a keyboard
– you cannot skip to the main content when using a screen reader
– there’s a limit to how far you can magnify the map on our ‘contact us’ page
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
call: 01494 782884
We’ll consider your request and get back to you in 7 days.
If you cannot view the map on our ‘contact us’ page, call or email us for directions.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
call: 01494 782884
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
call: 01494 782884
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Compliance
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
This site may contain older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2
Disproportionate burden
Google Maps – There’s a limit to how far you can magnify the embedded Google Map on our ‘contact us’ page. The code for this map is supplied by Google and we are unable to make amendments to it.
Preparation of this accessibility statement
This statement was prepared on 10/06/2022 and was updated on 13/06/2023.
Site compliance was checked using a combination of manual testing and third party tools, including:
WAVE Web Accessibility Evaluation Tool (https://wave.webaim.org/)
WebAIM Contrast Checker (https://webaim.org/resources/contrastchecker/)
HTML_CodeSniffer (https://squizlabs.github.io/HTML_CodeSniffer/)
Pa11y – Automated accessibility testing (https://pa11y.org/)
axe – Web Accessibility Testing (https://www.deque.com/axe/
– change colours, contrast levels and fonts
– zoom in up to 300% without the text spilling off the screen
– navigate most of the website using just a keyboard
– navigate most of the website using speech recognition software
– listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:
– the text will not reflow in a single column when you change the size of the browser window
– you cannot modify the line height or spacing of text
– most older PDF documents are not fully accessible to screen reader software
– live video streams do not have captions
– some of our online forms are difficult to navigate using just a keyboard
– you cannot skip to the main content when using a screen reader
– there’s a limit to how far you can magnify the map on our ‘contact us’ page
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
call: 01494 782884
We’ll consider your request and get back to you in 7 days.
If you cannot view the map on our ‘contact us’ page, call or email us for directions.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
call: 01494 782884
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
call: 01494 782884
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Compliance
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
This site may contain older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2
Disproportionate burden
Google Maps – There’s a limit to how far you can magnify the embedded Google Map on our ‘contact us’ page. The code for this map is supplied by Google and we are unable to make amendments to it.
Preparation of this accessibility statement
This statement was prepared on 10/06/2022 and was updated on 13/06/2023.
Site compliance was checked using a combination of manual testing and third party tools, including:
WAVE Web Accessibility Evaluation Tool (https://wave.webaim.org/)
WebAIM Contrast Checker (https://webaim.org/resources/contrastchecker/)
HTML_CodeSniffer (https://squizlabs.github.io/HTML_CodeSniffer/)
Pa11y – Automated accessibility testing (https://pa11y.org/)
axe – Web Accessibility Testing (https://www.deque.com/axe/