To ensure we are prepared to act swiftly when we are advised of a Covid 19  vaccine delivery we are only booking appointments 1 week in advance.

We may have to re arrange these appointments at short notice and apologise for any inconvenience to our patients.


Patients who are in an at risk group can still book to have a flu vaccination.


COVID 19 Vaccinations

Gladstone Surgery have vaccinated a high proportion of our over 80's population and those in care home.

We are keen to continue our vaccination programme, however we are reliant on vaccine delivery so we are asking patients NOT to contact the surgery as we need to keep our lines free for patients who need medical help. We are also unable to answer queries via our on line messaging service about the vaccination programme.

We would ask that you be patient and we will contact you when we have a date for our next clinic.


With effect from the 15th June 2020 the surgery will not take prescription requests over the telephone except for patients who have a prior arrangement with the practice or are currently shielding and in receipt of a shielding letter. Please use the on line service or post your repeat in the outside box.

Covid 19


As per the government guidelines, from Monday 15th June, all patients aged 3 or over visiting Gladstone Surgery will need to provide their own face covering to be worn at all times whilst inside the surgery. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.

Please visit:

Only those patients that have been triaged or have a face to face appointment should come to the surgery at their allotted time.

Any routine appointments will now be by telephone in the first instance.

Only the patient should attend, for children and those that need help only one parent or carer should attend. Please do not bring children to the surgery with you.

For all information about Covid 19 please refer to Gov.Uk website.


Appropriate Appointments

To better utilise our skill mix of clinicians our reception team have been trained to ask information about your problem to direct you to the most appropriate clinician. This may not always be a doctor and may be advice that can be obtained form your local pharmacy.


Do you have an idea for an improvement or a concern that you would like to discuss with the Gladstone Patient Participation Group directly?  (Rather than speak to surgery staff?)  Then please contact them here:  


Results from our recent patient survey are now in:

Patient Questionnaire Results March 2017

Patient Questionnaire Results December 2017


The surgery reviews the results of the new Friends and Family Test every month.  The latest results can be found here

January 20

February 20

April 2020

May 2020

June 2020

July 2020

August 2020

September 2020

November 2020


Statement of Purpose


Gladstone Surgery Equality and Diversity Statement





Repeat Prescriptionspharmacist_4

The best way to order your prescriptions is on line, this means you can do it anytime of the day or night. However if you do not have on line access, patients on long-term medication will recieve a form to re-order when collecting their prescriptions. Simply mark the items you require on the form, along with which pharmacy you wish to collect them from, and send it to us or drop it in at reception. 

Telephone requests cannot be accepted.

Acute Prescriptions (one off items not on repeat)

Please note acute prescriptions may take longer than 48 hours to prepare, so bear this in mind when ordering.....

Online Appointment Booking and Repeat Prescription Ordering

In order to book appointments and order repeat prescriptions online, you will need to complete the registration form and either scan and e mail to or return to the surgery.

Online Access Registration Form

You will then receive an encrypted e mail with your log in details to your verified e mail address. You can then click on the link below to create your account and get started:

Medication Reviews

Patients on repeat medication will be asked to see either a doctor, clinical pharmacist or practice nurse at least once a year to review these regular medications.

Please allow two full working days between requesting and collecting your medication.

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