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Noticeboard

CHANGES TO ORDERING PRESCRIPTIONS

With effect from the 15th June 2020 the surgery will not take prescription requests over the telephone except for patients who have a prior arrangement with the practice or are currently shielding and in receipt of a shielding letter. Please use the on line service or post your repeat in the outside box.

FACE COVERINGS

As per the government guidelines, from Monday 15th June, all patients aged 3 or over visiting Gladstone Surgery will need to provide their own face covering to be worn at all times whilst inside the surgery. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.

Please visit: https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering

 

CORONAVIRUS

We have taken the decision to close the doors at Chess Medical Centre to protect our patients and staff.

Only those patients that have been triaged will be asked to come down to the surgery at an allotted time.

Any routine appointments will now be by telephone in the first instance.

Routine telephone appointments booked with the nursing team will be triaged on the day.

Only the patient should attend, for children and those that need help only one parent or carer should attend. Please do not bring children to the surgery with you.

Our Reception team are struggling with the amount of phone calls so please use the government resources to get advice if you are worried.

For information for patients who are shielding or self isolating please click below.

Shielding and Isolation

Thank you for your help.

Appropriate Appointments

To better utilise our skill mix of clinicians our reception team have been trained to ask information about your problem to direct you to the most appropriate clinician. This may not always be a doctor and may be advice that can be obtained form your local pharmacy.

We welcome a new member of the reception team.

Gillian Wheatley

NATIONAL DIABETES AUDIT SHOWS GLADSTONE SURGERY RANKED 25TH OUT OF OVER 6000 PRACTICES!

CONTACT THE PATIENT GROUP DIRECTLY

Do you have an idea for an improvement or a concern that you would like to discuss with the Gladstone Patient Participation Group directly?  (Rather than speak to surgery staff?)  Then please contact them here:  patientgroup.gladstone@nhs.net  

PATIENT SURVEY RESULTS

Results from our recent patient survey are now in:

Patient Questionnaire Results March 2017

Patient Questionnaire Results December 2017

FRIENDS AND FAMILY TEST RESULTS

The surgery reviews the results of the new Friends and Family Test every month.  The latest results can be found here

June 2019

 July 2019

August 2019

September 2019

October 19

November 19

December 19

January 20

February 20

April 2020

May 2020

June 2020

STATEMENT OF PURPOSE

Statement of Purpose

 

EQUALITY AND DIVERSITY

Gladstone Surgery Equality and Diversity Statement

 

 

 

 

Repeat Prescriptionspharmacist_4

The best way to order your prescriptions is on line, this means you can do it anytime of the day or night. However if you do not have on line access, patients on long-term medication will recieve a form to re-order when collecting their prescriptions. Simply mark the items you require on the form, along with which pharmacy you wish to collect them from, and send it to us or drop it in at reception. 

Telephone requests cannot be accepted.

Acute Prescriptions (one off items not on repeat)

Please note acute prescriptions may take longer than 48 hours to prepare, so bear this in mind when ordering.....

Online Appointment Booking and Repeat Prescription Ordering

In order to book appointments and order repeat prescriptions online, you will need to complete the registration form and either scan and e mail to Gladstone.referrals@nhs.net or return to the surgery.

Online Access Registration Form

You will then receive an encrypted e mail with your log in details to your verified e mail address. You can then click on the link below to create your account and get started:

https://patient.emisaccess.co.uk

Medication Reviews

Patients on repeat medication will be asked to see either a doctor, clinical pharmacist or practice nurse at least once a year to review these regular medications.

Please allow two full working days between requesting and collecting your medication.

 
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