Noticeboard

NEW MEMBERS OF STAFF

We are pleased to welcome 2 new members of our reception team.

Shirley and Michelle

APPOINTMENTS

To ensure we are prepared to act swiftly when we are advised of a Covid 19  vaccine delivery we are only booking appointments 2 weeks in advance.

We may have to re arrange these appointments at short notice and apologise for any inconvenience to our patients.

COVID 19 Vaccinations

Over 2000 patients have now been given their first vaccine which accounts for the majority of our patients over 50. We will not be inviting patients under 50 as these patients will be able to get their vaccine at one of the other vaccination sites.

We are now inviting patients who are due for their 2nd vaccination.

We are keen to continue our vaccination programme, however we are reliant on vaccine delivery so we are asking patients NOT to contact the surgery as we need to keep our lines free for patients who need medical help. We are also unable to answer queries via our on line messaging service about the vaccination programme.

We would ask that you be patient and we will contact you when we have a date for our next clinics.

Health Staff Vaccination Allocation

Please see below.

Health Care Staff Vaccine Allocation

FLU CLINICS 2020/21

Patients who are in an at risk group can still book to have a flu vaccination.

CHANGES TO ORDERING PRESCRIPTIONS

With effect from the 15th June 2020 the surgery will not take prescription requests over the telephone except for patients who have a prior arrangement with the practice or are currently shielding and in receipt of a shielding letter. Please use the on line service or post your repeat in the outside box.

Covid 19

FACE COVERINGS

As per the government guidelines, from Monday 15th June, all patients aged 3 or over visiting Gladstone Surgery will need to provide their own face covering to be worn at all times whilst inside the surgery. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.

Please visit: https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering

Only those patients that have been triaged or have a face to face appointment should come to the surgery at their allotted time.

Any routine appointments will now be by telephone in the first instance.

Only the patient should attend, for children and those that need help only one parent or carer should attend. Please do not bring children to the surgery with you.

For all information about Covid 19 please refer to Gov.Uk website.

 

Appropriate Appointments

To better utilise our skill mix of clinicians our reception team have been trained to ask information about your problem to direct you to the most appropriate clinician. This may not always be a doctor and may be advice that can be obtained form your local pharmacy.

CONTACT THE PATIENT GROUP DIRECTLY

Do you have an idea for an improvement or a concern that you would like to discuss with the Gladstone Patient Participation Group directly?  (Rather than speak to surgery staff?)  Then please contact them here:  patientgroup.gladstone@nhs.net  

PATIENT SURVEY RESULTS

Results from our recent patient survey are now in:

Patient Questionnaire Results March 2017

Patient Questionnaire Results December 2017

FRIENDS AND FAMILY TEST RESULTS

The surgery reviews the results of the new Friends and Family Test every month.  The latest results can be found here

January 20

February 20

April 2020

May 2020

June 2020

July 2020

August 2020

September 2020

November 2020

STATEMENT OF PURPOSE

Statement of Purpose

EQUALITY AND DIVERSITY

Gladstone Surgery Equality and Diversity Statement

 

 

 

 

Gladstone Surgery is proud to have a very active patient group (PPG) who meet with the Practice Manager and Doctors of the Surgery every 3 months to discuss ways to improve the surgery and communicate with patients.  All views and opinions will be taken into account and help shape the surgery going forward.

If you are interested in joining the PPG please speak to reception or mention it to the Doctor/Nurse during your appointment.  You can also email your interest to the practice manager:  Alison.jones92@nhs.net

As of October 2016 it is also possible to contact the patient group directly at patientgroup.gladstone@nhs.net

Please follow this link to see a recent article written by a member of the Gladstone Surgery PPG about the group, for inclusion in the Summer 2018 Healthwatch Bucks newsletter:

Healthwatch Bucks Article, June 2018

Many thanks for your interest.

Alison Jones

Practice Manager


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

 
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