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Noticeboard

CHANGES TO ORDERING PRESCRIPTIONS

With effect from the 15th June 2020 the surgery will not take prescription requests over the telephone except for patients who have a prior arrangement with the practice or are currently shielding and in receipt of a shielding letter. Please use the on line service or post your repeat in the outside box.

FACE COVERINGS

As per the government guidelines, from Monday 15th June, all patients aged 3 or over visiting Gladstone Surgery will need to provide their own face covering to be worn at all times whilst inside the surgery. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.

Please visit: https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering

 

CORONAVIRUS

We have taken the decision to close the doors at Chess Medical Centre to protect our patients and staff.

Only those patients that have been triaged will be asked to come down to the surgery at an allotted time.

Any routine appointments will now be by telephone in the first instance.

Routine telephone appointments booked with the nursing team will be triaged on the day.

Only the patient should attend, for children and those that need help only one parent or carer should attend. Please do not bring children to the surgery with you.

Our Reception team are struggling with the amount of phone calls so please use the government resources to get advice if you are worried.

For information for patients who are shielding or self isolating please click below.

Shielding and Isolation

Thank you for your help.

Appropriate Appointments

To better utilise our skill mix of clinicians our reception team have been trained to ask information about your problem to direct you to the most appropriate clinician. This may not always be a doctor and may be advice that can be obtained form your local pharmacy.

We welcome a new member of the reception team.

Gillian Wheatley

NATIONAL DIABETES AUDIT SHOWS GLADSTONE SURGERY RANKED 25TH OUT OF OVER 6000 PRACTICES!

CONTACT THE PATIENT GROUP DIRECTLY

Do you have an idea for an improvement or a concern that you would like to discuss with the Gladstone Patient Participation Group directly?  (Rather than speak to surgery staff?)  Then please contact them here:  patientgroup.gladstone@nhs.net  

PATIENT SURVEY RESULTS

Results from our recent patient survey are now in:

Patient Questionnaire Results March 2017

Patient Questionnaire Results December 2017

FRIENDS AND FAMILY TEST RESULTS

The surgery reviews the results of the new Friends and Family Test every month.  The latest results can be found here

June 2019

 July 2019

August 2019

September 2019

October 19

November 19

December 19

January 20

February 20

April 2020

May 2020

June 2020

STATEMENT OF PURPOSE

Statement of Purpose

 

EQUALITY AND DIVERSITY

Gladstone Surgery Equality and Diversity Statement

 

 

 

 

When We Are Closed

Outside of normal surgery hours urgent medical problems will be handled by NHS Buckinghamshire Urgent Care Service, a co-operative of local GPs working with nurses and paramedics to provide appropriate urgent care. They can be contacted on 111.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.closed

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 

 

 

OUT OF HOURS SERVICE (OOH)

NHS 111 in Buckinghamshire

NHS 111 is new phone number for people in Buckinghamshire, making it easier for them to receive the right healthcare from the right person, in the right place, at the right time. NHS 111 will be live nationally by the end of 2013.

 

How does it work?

Dialling 111 will get you through to a team of fully qualified advisers. They will then ask questions to assess the symptoms and give you the healthcare advice you need or direct you to the right local service. This could be at A&E, a minor injuries and illness unit, an out of hours doctor, a district nurse or an emergency dentist – or it may be something as simple as a 24 hour chemist.

Where possible the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If they think you need an ambulance, they will send one immediately – just as if you had originally dialled 999.

The 111 number is available 24 hours a day 365 days a year. Calls from landlines and mobiles are free.

 

What will happen to the current NHS numbers?

Once the service is introduced, there will only be three numbers to call for NHS healthcare and advice; 999 for life-threatening emergencies, 111 for non-emergency advice, and your GP’s surgery.

 

When should you use NHS 111?

You should dial 111 if:

  •    you or someone you care for needs medical help fast, but it is not a 999 (life-threatening)

          emergency

  • ·   you think you might need to go to accident or emergency or to another NHS urgent

           care service

  • ·you do not know who to call for medical help or you do not have a GP to call
  • ·you require health information or reassurance about what to do next.

For less urgent health needs, you should contact your GP in the usual way.

 

Download information in a different language

To download NHS 111 information in a different language please visit the NHS Choices website:  http://www.nhs.uk/nhsengland/aboutnhsservices/emergencyandurgentcareservices/pages/nhs-111.aspx

 

Typetalk / Textphone

NHS111 is available via textphone so that people with communication difficulties or impaired hearing are able use the NHS 111 service.

To use the typetalk service:

  • using a textphone, call 18001 111
  • calls will be connected to the TextDirect system. The textphone will display messages to tell you what is happening
  • Typetalk Relay Assistant will automatically join the call. They will relay your words to the NHS 111 adviser, and will type the adviser’s replies back to your textphone or computer.

 

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website