Noticeboard

APPOINTMENTS

To ensure we are prepared to act swiftly when we are advised of a Covid 19  vaccine delivery we are only booking appointments 1 week in advance.

We may have to re arrange these appointments at short notice and apologise for any inconvenience to our patients.

FLU CLINICS 2020/21

Patients who are in an at risk group can still book to have a flu vaccination.

 

COVID 19 Vaccinations

Gladstone Surgery have vaccinated a high proportion of our over 80's population and those in care home.

We are keen to continue our vaccination programme, however we are reliant on vaccine delivery so we are asking patients NOT to contact the surgery as we need to keep our lines free for patients who need medical help. We are also unable to answer queries via our on line messaging service about the vaccination programme.

We would ask that you be patient and we will contact you when we have a date for our next clinic.

CHANGES TO ORDERING PRESCRIPTIONS

With effect from the 15th June 2020 the surgery will not take prescription requests over the telephone except for patients who have a prior arrangement with the practice or are currently shielding and in receipt of a shielding letter. Please use the on line service or post your repeat in the outside box.

Covid 19

FACE COVERINGS

As per the government guidelines, from Monday 15th June, all patients aged 3 or over visiting Gladstone Surgery will need to provide their own face covering to be worn at all times whilst inside the surgery. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.

Please visit: https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering

Only those patients that have been triaged or have a face to face appointment should come to the surgery at their allotted time.

Any routine appointments will now be by telephone in the first instance.

Only the patient should attend, for children and those that need help only one parent or carer should attend. Please do not bring children to the surgery with you.

For all information about Covid 19 please refer to Gov.Uk website.

 

Appropriate Appointments

To better utilise our skill mix of clinicians our reception team have been trained to ask information about your problem to direct you to the most appropriate clinician. This may not always be a doctor and may be advice that can be obtained form your local pharmacy.

CONTACT THE PATIENT GROUP DIRECTLY

Do you have an idea for an improvement or a concern that you would like to discuss with the Gladstone Patient Participation Group directly?  (Rather than speak to surgery staff?)  Then please contact them here:  patientgroup.gladstone@nhs.net  

PATIENT SURVEY RESULTS

Results from our recent patient survey are now in:

Patient Questionnaire Results March 2017

Patient Questionnaire Results December 2017

FRIENDS AND FAMILY TEST RESULTS

The surgery reviews the results of the new Friends and Family Test every month.  The latest results can be found here

January 20

February 20

April 2020

May 2020

June 2020

July 2020

August 2020

September 2020

November 2020

STATEMENT OF PURPOSE

Statement of Purpose

EQUALITY AND DIVERSITY

Gladstone Surgery Equality and Diversity Statement

 

 

 

 

New Patient Registrationregister_now_blue_sign

Patients living within the practice area are welcome to register and our reception staff can confirm your eligibility from your postcode. In this respect please bring along proof of address such as a recent utility bill (dated within the last 3 months) and proof of ID such as a driving license or passport.

You will also need to complete a registration form (GMS1) and health questionnaire which will provide useful information whilst we wait for your medical records to arrive from your previous doctor.

All new patients are offered a health check with a member of the healthcare team. Medical treatment is available from the date of registration.  Please contact reception for further information.

 

Practice Boundary

Every practice has a boundary or catchment area and patients living within this area can register at the surgery.  The practice has recently introduced an outer boundary for existing patients, whereby existing patients who move slightly outside the practice area can remain registered at the surgery.  Please ask at reception for details.

Boundary Map, March 2014

 

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  You can download the guide below.

pdf A Patient Guide to GP Services

 
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