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With effect from the 15th June 2020 the surgery will not take prescription requests over the telephone except for patients who have a prior arrangement with the practice or are currently shielding and in receipt of a shielding letter. Please use the on line service or post your repeat in the outside box.


As per the government guidelines, from Monday 15th June, all patients aged 3 or over visiting Gladstone Surgery will need to provide their own face covering to be worn at all times whilst inside the surgery. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.

Please visit:



We have taken the decision to close the doors at Chess Medical Centre to protect our patients and staff.

Only those patients that have been triaged will be asked to come down to the surgery at an allotted time.

Any routine appointments will now be by telephone in the first instance.

Routine telephone appointments booked with the nursing team will be triaged on the day.

Only the patient should attend, for children and those that need help only one parent or carer should attend. Please do not bring children to the surgery with you.

Our Reception team are struggling with the amount of phone calls so please use the government resources to get advice if you are worried.

For information for patients who are shielding or self isolating please click below.

Shielding and Isolation

Thank you for your help.

Appropriate Appointments

To better utilise our skill mix of clinicians our reception team have been trained to ask information about your problem to direct you to the most appropriate clinician. This may not always be a doctor and may be advice that can be obtained form your local pharmacy.

We welcome a new member of the reception team.

Gillian Wheatley



Do you have an idea for an improvement or a concern that you would like to discuss with the Gladstone Patient Participation Group directly?  (Rather than speak to surgery staff?)  Then please contact them here:  


Results from our recent patient survey are now in:

Patient Questionnaire Results March 2017

Patient Questionnaire Results December 2017


The surgery reviews the results of the new Friends and Family Test every month.  The latest results can be found here

June 2019

 July 2019

August 2019

September 2019

October 19

November 19

December 19

January 20

February 20

April 2020

May 2020

June 2020


Statement of Purpose



Gladstone Surgery Equality and Diversity Statement






(During this outbreak of COVID 19 the practice will be doing telephone consultations whenever possible)pen_on_diary

If you require an emergency appointment

please ring as early as possible in the day

so that we can do our best to accommodate



Telephone 01494 782884 for an appointment from 08:30 to 12:30 or 13:30 to 18:00  Monday to Friday. We will respect your right to express a preference of practitioner.

An interpreting service is also available, please inform reception when booking so that arrangements can be made for when you attend your appointment.

Did you know....our new GP, Dr Hardeep Bhupal, is fluent in Urdu, Punjabi and Hindi?

Some members of reception have also attended a basic sign language course, so please do indicate if this would be useful means of communication for you.

Advanced Access Appointments

GP appointments are now available at local surgeries during the evenings and at the weekend - please contact us to book.

More information can be found here:  Advanced Access Appointments


Extended Hour Appointments

The surgery understands it can be difficult for commuters to come to the surgery for routine problems when they work away from home.  Therefore extended hour appointments are available on selected week day evenings, which are currently Monday and Wednesdsay 6.30pm to 8pm.  Please enquire at reception.

Emergency Appointments

Please note that emergency appointments are for real emergencies only.  The appointment is for 1 problem only and will last 5 minutes.

Clinical Pharmacist

If you telephone for an emergency appointment on the day, you may be offered an appointment with our clinical pharmacist who is able to prescribe and advice for many minor ailments. Medication reviews are also conducted by our clinical pharmacist to ensure you are on the best medication for your condition.

Practice nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Telephone Advice

Our GP's can offer telephone advice, however did you know that your local pharmacist can answer queries about medication.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.



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