Noticeboard

NEW MEMBERS OF STAFF

We are pleased to welcome 2 new members of our reception team.

Shirley and Michelle

APPOINTMENTS

To ensure we are prepared to act swiftly when we are advised of a Covid 19  vaccine delivery we are only booking appointments 2 weeks in advance.

We may have to re arrange these appointments at short notice and apologise for any inconvenience to our patients.

COVID 19 Vaccinations

Over 2000 patients have now been given their first vaccine which accounts for the majority of our patients over 50. We will not be inviting patients under 50 as these patients will be able to get their vaccine at one of the other vaccination sites.

We are now inviting patients who are due for their 2nd vaccination.

We are keen to continue our vaccination programme, however we are reliant on vaccine delivery so we are asking patients NOT to contact the surgery as we need to keep our lines free for patients who need medical help. We are also unable to answer queries via our on line messaging service about the vaccination programme.

We would ask that you be patient and we will contact you when we have a date for our next clinics.

Health Staff Vaccination Allocation

Please see below.

Health Care Staff Vaccine Allocation

FLU CLINICS 2020/21

Patients who are in an at risk group can still book to have a flu vaccination.

CHANGES TO ORDERING PRESCRIPTIONS

With effect from the 15th June 2020 the surgery will not take prescription requests over the telephone except for patients who have a prior arrangement with the practice or are currently shielding and in receipt of a shielding letter. Please use the on line service or post your repeat in the outside box.

Covid 19

FACE COVERINGS

As per the government guidelines, from Monday 15th June, all patients aged 3 or over visiting Gladstone Surgery will need to provide their own face covering to be worn at all times whilst inside the surgery. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.

Please visit: https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering

Only those patients that have been triaged or have a face to face appointment should come to the surgery at their allotted time.

Any routine appointments will now be by telephone in the first instance.

Only the patient should attend, for children and those that need help only one parent or carer should attend. Please do not bring children to the surgery with you.

For all information about Covid 19 please refer to Gov.Uk website.

 

Appropriate Appointments

To better utilise our skill mix of clinicians our reception team have been trained to ask information about your problem to direct you to the most appropriate clinician. This may not always be a doctor and may be advice that can be obtained form your local pharmacy.

CONTACT THE PATIENT GROUP DIRECTLY

Do you have an idea for an improvement or a concern that you would like to discuss with the Gladstone Patient Participation Group directly?  (Rather than speak to surgery staff?)  Then please contact them here:  patientgroup.gladstone@nhs.net  

PATIENT SURVEY RESULTS

Results from our recent patient survey are now in:

Patient Questionnaire Results March 2017

Patient Questionnaire Results December 2017

FRIENDS AND FAMILY TEST RESULTS

The surgery reviews the results of the new Friends and Family Test every month.  The latest results can be found here

January 20

February 20

April 2020

May 2020

June 2020

July 2020

August 2020

September 2020

November 2020

STATEMENT OF PURPOSE

Statement of Purpose

EQUALITY AND DIVERSITY

Gladstone Surgery Equality and Diversity Statement

 

 

 

 

Carers

Content Supplied by NHS Choices

Are You a Carer?

If you are please let us know - we may be able to help you.  The surgery has compiled a pack of 2 documents to help carers - a carers identification and referral form and a carers medical record access agreement form both found within the Carer Information Leaflet below: 

Carer Information Leaflet April 2016

There is also a wealth of information on NHS Choices about carers and caring. Below are some links into the site that we hope you will find useful.

 Caring for a parent

  • Telling people

    Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.

  • Taking a break

    Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.

  • Housing and carers

    Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?

Contact Carers Direct

Telephone
0808 802 0202
Helpline Information
http://www.nhs.uk/carersdirect/carerslives/updates/pages/carersdirecthelpline.aspx
Email
CarersDirect@nhschoices.nhs.uk
Office Hours
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.

Carers support groups

Carers Bucks

Does someone rely on you? Are you looking after someone (a family member or someone close to you) who because they are ill or disabled could not manage without you. If so then you are a Carer and Carers Bucks www.carersbucks.org (telephone 0300 777 2722) can help you.

Carers Bucks is a free service that supports carers of all ages, who might be caring for someone with dementia, a physical or learning disability, serious illness or mental health condition. Whatever your caring role Carers Bucks can help by providing:  

  • help to get a break 
  • up to date information and advice on carers' issues including benefits
  • training to help carers with their caring role
  • an In Case of Emergency service (ICE) if carers are suddenly taken ill or have an accident.
  • someone to talk to in confidence 
  • advice and support for working carers
  • a Young Carer service for children and young people caring for a family member
  • Online Community to meet other carers in similar situations

Finance and Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.

 

Are you looking for a care home in Bucks? Do you have something to say about an adult care home in the county?  If so, speak to Healthwatch Bucks....

 

We have been visiting local care homes as lay people reporting on dignity in care. Our first thought is 'would I put my relative in this home?' We try to remain non-judgemental and report only what we see and hear. So our reports are based on evidence not on hunch. However, we only visit for a short time on a particular day and so we also collect views of others who either work, live in or visit any home and publish those alongside our report. You can see them here http://www.healthwatchbucks.co.uk/dignity-care-reports-0 . This not only gives a voice to those who live, work or visit any home but also gives people looking for a care home a flavour of what it might be like. We would, of course, also recommend that anyone looking for care also refers to the Care Quality Commissions reports https://www.cqc.org.uk/ and visits each home themselves to enable them to make an informed choice.

 

We would appreciate any feedback on your experiences too. We will publish these comments on our website (this can be done anonymously) so that the most rounded view can be seen of any particular home. Again please post your comments here http://www.healthwatchbucks.co.uk/dignity-care-reports-0 or write to us.



 
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