Due to the Covid 19 pandemic our flu clinics this year will look very different.

  • Patients will be able to book a slot to have a drive through vaccination in their car.
  • Patients can also choose to be vaccinated inside the surgery.
  • These will take place mainly only on a Saturday to protect patients and staff.
  • Only the patient should attend unless they need a carer/parent.
  • A one way system will be operation and no other vaccines or procedures will be available.
  • If you arrive too early or late you may be asked to come back or rebook.
  • Patients who are shielding or housebound will be vaccinated in special clinics or at home.
  • Telephone to book your appointment on the following Saturdays starting at 9.30.
  • 26th  September 2020: Under 65’s in the at risk groups..
  • 3rd     October 2020: Over 65’s
  •  17th October: Children for the nasal vaccine and any other group subject to vaccine delivery


Please note that, if you are aged between 50 and 64 and not in a clinical at risk group, the earliest you will be offered a flu vaccination is November, providing there is sufficient vaccine.  No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are aged 50 to 64 and are in a clinical ‘at risk’ group which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier. 


With effect from the 15th June 2020 the surgery will not take prescription requests over the telephone except for patients who have a prior arrangement with the practice or are currently shielding and in receipt of a shielding letter. Please use the on line service or post your repeat in the outside box.


As per the government guidelines, from Monday 15th June, all patients aged 3 or over visiting Gladstone Surgery will need to provide their own face covering to be worn at all times whilst inside the surgery. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.

Please visit:



We have taken the decision to close the doors at Chess Medical Centre to protect our patients and staff.

Only those patients that have been triaged will be asked to come down to the surgery at an allotted time.

Any routine appointments will now be by telephone in the first instance.

Routine telephone appointments booked with the nursing team will be triaged on the day.

Only the patient should attend, for children and those that need help only one parent or carer should attend. Please do not bring children to the surgery with you.

Our Reception team are struggling with the amount of phone calls so please use the government resources to get advice if you are worried.

For information for patients who are shielding or self isolating please click below.

Shielding and Isolation

Thank you for your help.

Appropriate Appointments

To better utilise our skill mix of clinicians our reception team have been trained to ask information about your problem to direct you to the most appropriate clinician. This may not always be a doctor and may be advice that can be obtained form your local pharmacy.

We welcome a new member of the reception team.

Marie-Claire Joyce



Do you have an idea for an improvement or a concern that you would like to discuss with the Gladstone Patient Participation Group directly?  (Rather than speak to surgery staff?)  Then please contact them here:  


Results from our recent patient survey are now in:

Patient Questionnaire Results March 2017

Patient Questionnaire Results December 2017


The surgery reviews the results of the new Friends and Family Test every month.  The latest results can be found here

June 2019

 July 2019

August 2019

September 2019

October 19

November 19

December 19

January 20

February 20

April 2020

May 2020

June 2020

July 2020


Statement of Purpose



Gladstone Surgery Equality and Diversity Statement






Content Supplied by NHS Choices

Are You a Carer?

If you are please let us know - we may be able to help you.  The surgery has compiled a pack of 2 documents to help carers - a carers identification and referral form and a carers medical record access agreement form both found within the Carer Information Leaflet below: 

Carer Information Leaflet April 2016

There is also a wealth of information on NHS Choices about carers and caring. Below are some links into the site that we hope you will find useful.

 Caring for a parent

  • Telling people

    Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.

  • Taking a break

    Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.

  • Housing and carers

    Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?

Contact Carers Direct

0808 802 0202
Helpline Information
Office Hours
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.

Carers support groups

Carers Bucks

Does someone rely on you? Are you looking after someone (a family member or someone close to you) who because they are ill or disabled could not manage without you. If so then you are a Carer and Carers Bucks (telephone 0300 777 2722) can help you.

Carers Bucks is a free service that supports carers of all ages, who might be caring for someone with dementia, a physical or learning disability, serious illness or mental health condition. Whatever your caring role Carers Bucks can help by providing:  

  • help to get a break 
  • up to date information and advice on carers' issues including benefits
  • training to help carers with their caring role
  • an In Case of Emergency service (ICE) if carers are suddenly taken ill or have an accident.
  • someone to talk to in confidence 
  • advice and support for working carers
  • a Young Carer service for children and young people caring for a family member
  • Online Community to meet other carers in similar situations

Finance and Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.


Are you looking for a care home in Bucks? Do you have something to say about an adult care home in the county?  If so, speak to Healthwatch Bucks....


We have been visiting local care homes as lay people reporting on dignity in care. Our first thought is 'would I put my relative in this home?' We try to remain non-judgemental and report only what we see and hear. So our reports are based on evidence not on hunch. However, we only visit for a short time on a particular day and so we also collect views of others who either work, live in or visit any home and publish those alongside our report. You can see them here . This not only gives a voice to those who live, work or visit any home but also gives people looking for a care home a flavour of what it might be like. We would, of course, also recommend that anyone looking for care also refers to the Care Quality Commissions reports and visits each home themselves to enable them to make an informed choice.


We would appreciate any feedback on your experiences too. We will publish these comments on our website (this can be done anonymously) so that the most rounded view can be seen of any particular home. Again please post your comments here or write to us.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website