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January 2020

February 2020


We have taken the decision to close the doors at Chess Medical Centre to protect our patients and staff.

Only those patients that have been triaged will be asked to come down to the surgery at an allotted time.

Any routine appointments already booked with a GP or Clinical Pharmacist will be changed to a telephone appointment if needed.

Routine appointments booked with the nursing team will be changed to a telephone consultation where possible and anyone coming down to the surgery will be triaged on the day.

Only the patient should attend, for children and those that need help only one parent or carer should attend. Please do not bring children to the surgery with you.

Prescriptions can be requested online, by email to or by telephone. Only request your usual medication and DO NO order early. We will NOT ring you if you do this.

Our Reception team are struggling with the amount of phone calls so please use the government resources to get advice if you are worried.

Thank you for your help.

Appropriate Appointments

To better utilise our skill mix of clinicians our reception team have been trained to ask information about your problem to direct you to the most appropriate clinician. This may not always be a doctor and may be advice that can be obtained form your local pharmacy.

Clinical Pharmacist

Rupa Lyall are clinical pharmacist has been working with us now since June, providing minor illness appointments and medication reviews. With effect from the 1st of December 2019 she will be increasing her working week to Monday, Wednesday and Friday.

We also welcome a new member of the reception team.

Aimee Middleton joined us on the 18th November as our reception supervisor. She will be working part time 5 days a week.

FLU 2019

We still have flu vaccines for patients over 65 or in one of the at risk groups, contact reception to book your appointment. Please note vaccines for children aged 2 and 3 are also available, all other age groups will be vaccinated at school.




Do you have an idea for an improvement or a concern that you would like to discuss with the Gladstone Patient Participation Group directly?  (Rather than speak to surgery staff?)  Then please contact them here:



The surgery understands it can be difficult for commuters to come to the surgery for routine problems when they work away from home.  Therefore extended hour appointments are available on selected week day evenings (usually Monday and Wednesday).  Please enquire at reception.  From 1st October 2018 the surgery will also be offering additional afternoon/evening and Saturday appointments in conjunction with other surgeries in the locality.  Please see the appointment page for more information.



Gladstone Surgery are proud to announce that Dr Rachael Morrell and HCA Linda Neale were both nominated for the  Dignity and Respect Awards in April 2015 for which they came runner up.  Dr Peter Boast who retired in February 2016 was also nominated for the Pride of Bucks award 2015!



Results from our recent patient survey are now in:

Patient Questionnaire Results March 2017

Patient Questionnaire Results December 2017


The surgery reviews the results of the new Friends and Family Test every month.  The latest results can be found here

June 2019

 July 2019

August 2019

September 2019

October 19

November 19

December 19


Statement of Purpose



Gladstone Surgery Equality and Diversity Statement






Content Supplied by NHS Choices

Are You a Carer?

If you are please let us know - we may be able to help you.  The surgery has compiled a pack of 2 documents to help carers - a carers identification and referral form and a carers medical record access agreement form both found within the Carer Information Leaflet below: 

Carer Information Leaflet April 2016

There is also a wealth of information on NHS Choices about carers and caring. Below are some links into the site that we hope you will find useful.

 Caring for a parent

  • Telling people

    Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.

  • Taking a break

    Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.

  • Housing and carers

    Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?

Contact Carers Direct

0808 802 0202
Helpline Information
Office Hours
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.

Carers support groups

Carers Bucks

Does someone rely on you? Are you looking after someone (a family member or someone close to you) who because they are ill or disabled could not manage without you. If so then you are a Carer and Carers Bucks (telephone 0300 777 2722) can help you.

Carers Bucks is a free service that supports carers of all ages, who might be caring for someone with dementia, a physical or learning disability, serious illness or mental health condition. Whatever your caring role Carers Bucks can help by providing:  

  • help to get a break 
  • up to date information and advice on carers' issues including benefits
  • training to help carers with their caring role
  • an In Case of Emergency service (ICE) if carers are suddenly taken ill or have an accident.
  • someone to talk to in confidence 
  • advice and support for working carers
  • a Young Carer service for children and young people caring for a family member
  • Online Community to meet other carers in similar situations

Finance and Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.


Are you looking for a care home in Bucks? Do you have something to say about an adult care home in the county?  If so, speak to Healthwatch Bucks....


We have been visiting local care homes as lay people reporting on dignity in care. Our first thought is 'would I put my relative in this home?' We try to remain non-judgemental and report only what we see and hear. So our reports are based on evidence not on hunch. However, we only visit for a short time on a particular day and so we also collect views of others who either work, live in or visit any home and publish those alongside our report. You can see them here . This not only gives a voice to those who live, work or visit any home but also gives people looking for a care home a flavour of what it might be like. We would, of course, also recommend that anyone looking for care also refers to the Care Quality Commissions reports and visits each home themselves to enable them to make an informed choice.


We would appreciate any feedback on your experiences too. We will publish these comments on our website (this can be done anonymously) so that the most rounded view can be seen of any particular home. Again please post your comments here or write to us.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website