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GLADSTONE SURGERY RATED NUMBER 1 FOR NHS HEALTH CHECKS IN THE LOCALITY!

NATIONAL DIABETES AUDIT SHOWS GLADSTONE SURGERY RANKED 25TH OUT OF OVER 6000 PRACTICES!

NEW OCT 2016!!!  CONTACT THE PATIENT GROUP DIRECTLY

Do you have an idea for an improvement or a concern that you would like to discuss with the Gladstone Patient Participation Group directly?  (Rather than speak to surgery staff?)  Then please contact them here:  patientgroup.gladstone@nhs.net

 

TWITTER

Gladstone Surgery is currently developing a Twitter account to keep our patients and followers up to date with surgery news.  Please follow us at http://twitter.com/gladstonesurg

 

EXTENDED HOUR (EVENING APPOINTMENTS)

The surgery understands it can be difficult for commuters to come to the surgery for routine problems when they work away from home.  Therefore extended hour appointments are available on selected week day evenings (usually Monday and Wednesday).  Please enquire at reception.  From 1st October 2018 the surgery will also be offering additional afternoon/evening and Saturday appointments in conjunction with other surgeries in the locality.  Please see the appointment page for more information.

 

DIGNITIY AND RESPECT AWARDS / PRIDE OF BUCKS

Gladstone Surgery are proud to announce that Dr Rachael Morrell and HCA Linda Neale were both nominated for the  Dignity and Respect Awards in April 2015 for which they came runner up.  Dr Peter Boast who retired in February 2016 was also nominated for the Pride of Bucks award 2015!

 

PATIENT SURVEY RESULTS

Results from our recent patient survey are now in:

Patient Questionnaire Results March 2017

Patient Questionnaire Results December 2017

 

FRIENDS AND FAMILY TEST RESULTS

The surgery reviews the results of the new Friends and Family Test every month.  The latest results can be found here:

FFT Results October 2016

FFT Results November 2016

FFT Results December 2016 

FFT Results January 2017

FFT Results February 2017

FFT Results March 2017

FFT Results April 2017

FFT Results May 2017

FFT Results June 2017

FFT Results July 2017

FFT Results August 2017

FFT Results September 2017

FFT Results October 2017

FFT Results November 2017

FFT Results December 2017

FFT Results January 2018

FFT Results February 2018

FFT Results March 2018

FFT Results April 2018

FFT Results May 2018

FFT Results June 2018

FFT Results July 2018

 FFT Results August 2018

 

STATEMENT OF PURPOSE

Statement of Purpose

 

EQUALITY AND DIVERSITY

Gladstone Surgery Equality and Diversity Statement

 

 

 

 

When We Are Closed

Outside of normal surgery hours urgent medical problems will be handled by NHS Buckinghamshire Urgent Care Service, a co-operative of local GPs working with nurses and paramedics to provide appropriate urgent care. They can be contacted on 111.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.closed

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 

 

 

OUT OF HOURS SERVICE (OOH)

NHS 111 in Buckinghamshire

NHS 111 is new phone number for people in Buckinghamshire, making it easier for them to receive the right healthcare from the right person, in the right place, at the right time. NHS 111 will be live nationally by the end of 2013.

 

How does it work?

Dialling 111 will get you through to a team of fully qualified advisers. They will then ask questions to assess the symptoms and give you the healthcare advice you need or direct you to the right local service. This could be at A&E, a minor injuries and illness unit, an out of hours doctor, a district nurse or an emergency dentist – or it may be something as simple as a 24 hour chemist.

Where possible the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If they think you need an ambulance, they will send one immediately – just as if you had originally dialled 999.

The 111 number is available 24 hours a day 365 days a year. Calls from landlines and mobiles are free.

 

What will happen to the current NHS numbers?

Once the service is introduced, there will only be three numbers to call for NHS healthcare and advice; 999 for life-threatening emergencies, 111 for non-emergency advice, and your GP’s surgery.

 

When should you use NHS 111?

You should dial 111 if:

  •    you or someone you care for needs medical help fast, but it is not a 999 (life-threatening)

          emergency

  • ·   you think you might need to go to accident or emergency or to another NHS urgent

           care service

  • ·you do not know who to call for medical help or you do not have a GP to call
  • ·you require health information or reassurance about what to do next.

For less urgent health needs, you should contact your GP in the usual way.

 

Download information in a different language

To download NHS 111 information in a different language please visit the NHS Choices website:  http://www.nhs.uk/nhsengland/aboutnhsservices/emergencyandurgentcareservices/pages/nhs-111.aspx

 

Typetalk / Textphone

NHS111 is available via textphone so that people with communication difficulties or impaired hearing are able use the NHS 111 service.

To use the typetalk service:

  • using a textphone, call 18001 111
  • calls will be connected to the TextDirect system. The textphone will display messages to tell you what is happening
  • Typetalk Relay Assistant will automatically join the call. They will relay your words to the NHS 111 adviser, and will type the adviser’s replies back to your textphone or computer.

 

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website