Gladstone SurgeryChess Medical Centre260-290 Berkhampstead RoadCheshamBucks, HP5 3EZTel: 01494 782884
Gladstone Surgery would like to announce that Dr Katherine O'Brien is leaving the practice on the 2nd May 2019. We wish her well and know that she will be missed by patients.
Patients that are currently registered with Dr O'Brien will be allocated a new accountable GP, either Dr Morrell or Dr Bhupal.
Check with a member of the team when you next visit the surgery, however you will still be able to see a doctor of your choice.
CONTACT THE PATIENT GROUP DIRECTLY
Do you have an idea for an improvement or a concern that you would like to discuss with the Gladstone Patient Participation Group directly? (Rather than speak to surgery staff?) Then please contact them here: firstname.lastname@example.org
EXTENDED HOUR (EVENING APPOINTMENTS)
The surgery understands it can be difficult for commuters to come to the surgery for routine problems when they work away from home. Therefore extended hour appointments are available on selected week day evenings (usually Monday and Wednesday). Please enquire at reception. From 1st October 2018 the surgery will also be offering additional afternoon/evening and Saturday appointments in conjunction with other surgeries in the locality. Please see the appointment page for more information.
DIGNITIY AND RESPECT AWARDS / PRIDE OF BUCKS
Gladstone Surgery are proud to announce that Dr Rachael Morrell and HCA Linda Neale were both nominated for the Dignity and Respect Awards in April 2015 for which they came runner up. Dr Peter Boast who retired in February 2016 was also nominated for the Pride of Bucks award 2015!
PATIENT SURVEY RESULTS
Results from our recent patient survey are now in:
Patient Questionnaire Results March 2017
Patient Questionnaire Results December 2017
FRIENDS AND FAMILY TEST RESULTS
The surgery reviews the results of the new Friends and Family Test every month. The latest results can be found here:
FFT Results October 2016
FFT Results November 2016
FFT Results December 2016
FFT Results January 2017
FFT Results February 2017
FFT Results March 2017
FFT Results April 2017
FFT Results May 2017
FFT Results June 2017
FFT Results July 2017
FFT Results August 2017
FFT Results September 2017
FFT Results October 2017
FFT Results November 2017
FFT Results December 2017
FFT Results January 2018
FFT Results February 2018
FFT Results March 2018
FFT Results April 2018
FFT Results May 2018
FFT Results June 2018
FFT Results July 2018
FFT Results August 2018
FFT Results September 2018
FFT Results October 2018
FFT Results November 2018
FFT Results December 2018
FFT Results January 2019
STATEMENT OF PURPOSE
Statement of Purpose
EQUALITY AND DIVERSITY
Gladstone Surgery Equality and Diversity Statement
If you require an emergency appointment
please ring as early as possible in the day
so that we can do our best to accommodate
Telephone 01494 782884 for an appointment from 08:30 to 12:30 or 13:30 to 18:00 Monday to Friday. We will respect your right to express a preference of practitioner.
An interpreting service is also available, please inform reception when booking so that arrangements can be made for when you attend your appointment.
Did you know....our new GP, Dr Hardeep Bhupal, is fluent in Urdu, Punjabi and Hindi?
Some members of reception have also attended a basic sign language course, so please do indicate if this would be useful means of communication for you.
Advanced Access Appointments
Starting from 1st October 2018 GP appointments are now available at local surgeries during the evenings and at the weekend - please contact us to book.
More information can be found here: Advanced Access Appointments
Extended Hour Appointments
The surgery understands it can be difficult for commuters to come to the surgery for routine problems when they work away from home. Therefore extended hour appointments are available on selected week day evenings, which are currently Monday and Wednesdsay 6.30pm to 8pm. Please enquire at reception.
Please note that emergency appointments are for real emergencies only. The appointment is for 1 problem only and will last 5 minutes.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
A doctor will usually be available from 11:30 to 15:30. If not please leave a message and the doctor will call you back.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If possible please try to telephone reception before 10:00 if you require a home visit so that the doctors can plan and prioritise urgent cases.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
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