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Noticeboard

 

GLADSTONE SURGERY RATED NUMBER 1 FOR NHS HEALTH CHECKS IN THE LOCALITY!

NATIONAL DIABETES AUDIT SHOWS GLADSTONE SURGERY RANKED 25TH OUT OF OVER 6000 PRACTICES!

NEW OCT 2016!!!  CONTACT THE PATIENT GROUP DIRECTLY

Do you have an idea for an improvement or a concern that you would like to discuss with the Gladstone Patient Participation Group directly?  (Rather than speak to surgery staff?)  Then please contact them here:  patientgroup.gladstone@nhs.net

 

TWITTER

Gladstone Surgery is currently developing a Twitter account to keep our patients and followers up to date with surgery news.  Please follow us at http://twitter.com/gladstonesurg

 

EXTENDED HOUR (EVENING APPOINTMENTS)

The surgery understands it can be difficult for commuters to come to the surgery for routine problems when they work away from home.  Therefore extended hour appointments are available on selected week day evenings (usually Monday and Wednesday).  Please enquire at reception.

 

DIGNITIY AND RESPECT AWARDS / PRIDE OF BUCKS

Gladstone Surgery are proud to announce that Dr Rachael Morrell and HCA Linda Neale were both nominated for the  Dignity and Respect Awards in April 2015 for which they came runner up.  Dr Peter Boast who retired in February 2016 was also nominated for the Pride of Bucks award 2015!

 

PATIENT SURVEY RESULTS

Results from our recent patient survey are now in:

Patient Questionnaire Results March 2017

Patient Questionnaire Results December 2017

 

FRIENDS AND FAMILY TEST RESULTS

The surgery reviews the results of the new Friends and Family Test every month.  The latest results can be found here:

FFT Results October 2016

FFT Results November 2016

FFT Results December 2016 

FFT Results January 2017

FFT Results February 2017

FFT Results March 2017

FFT Results April 2017

FFT Results May 2017

FFT Results June 2017

FFT Results July 2017

FFT Results August 2017

FFT Results September 2017

FFT Results October 2017

 

STATEMENT OF PURPOSE

Statement of Purpose

 

EQUALITY AND DIVERSITY

Gladstone Surgery Equality and Diversity Statement

 

 

 

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception and below:

Complaints Leaflet and Form

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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